Frequently Asked Questions

How do I choose the right meal plan for my needs?

We offer plans with different calorie ranges (1,200 to 2,500 calories per day) designed for various lifestyle goals. Simply tell us your current activity level and eating preferences during registration, and our team will recommend a personalized plan. You can also adjust portion sizes and swap meals from our menu at any time.

Are there vegetarian or special diet options?

Yes, we provide vegetarian, vegan, gluten-free, and dairy-free meal options. Each meal is clearly labeled with ingredients and nutritional information, so you can easily identify meals that suit your dietary preferences. You can filter your menu by dietary type during the ordering process.

How often are meals delivered, and how fresh are they?

We deliver meals twice weekly on Mondays and Thursdays to ensure maximum freshness. All meals are prepared the day before delivery and packaged in temperature-controlled containers. Each meal stays fresh for up to 3 days in your refrigerator, with clearly marked preparation instructions.

Do you deliver to my area in Romania?

We currently deliver to Timișoara and surrounding areas within a 15 km radius. To check if your address is covered, simply enter your postal code on our order page. We are expanding delivery zones regularly, so if your area isn't covered yet, you can join our waitlist to be notified when we arrive.

Can I track the nutritional content of each meal?

Absolutely. Every meal comes with a detailed nutrition label showing calories, macronutrients (protein, carbs, fats), fiber, and sodium content. You can also access this information on our website or mobile app before placing your order, making it easy to plan your daily intake and stay within your personal nutrition targets.

What payment methods do you accept?

We accept bank transfers, card payments (Visa and Mastercard), and mobile payment options. Payment is processed securely during checkout. You can set up recurring payments for regular deliveries, or pay for each week individually if you prefer flexibility. All transactions are encrypted and your data is protected.

Can I change or cancel my order?

You can modify your meal selections or pause deliveries up to 48 hours before your scheduled delivery date. If you need to cancel a subscription, you can do so anytime without penalties through your account settings. Our customer support team is also available to help with any changes or adjustments to your plan.

Will a nutritionist help me with my meal plan?

Yes, we offer optional consultations with our nutrition specialists. During your first week, you can schedule a brief call to discuss your goals and preferences. They'll help you fine-tune your meal plan and answer questions about balanced nutrition. Follow-up consultations are also available monthly at no extra cost.

What ingredients do you use in your meals?

We prioritize fresh, locally sourced ingredients whenever possible. All our meals are prepared without artificial preservatives, added sugars, or MSG. We source proteins from trusted suppliers and use seasonal vegetables to ensure quality and flavor. Detailed ingredient lists and sourcing information are available on each meal's product page.

How do meals stay within consistent calorie targets?

Each meal is carefully portioned and calculated by our nutrition team to meet your selected daily calorie target. We use precise weighing and standardized recipes to ensure consistency. If you order a weekly plan, the daily totals are distributed evenly across breakfast, lunch, and dinner to help you maintain balanced intake throughout the day.

How quickly can I start a meal plan?

Orders placed before 2 PM on Monday or Thursday will be included in the next delivery scheduled for that same week. If you order after the cutoff time, your first delivery will be in the following week. We recommend placing your order at least 48 hours in advance to allow time for meal preparation and packaging.

What if I have questions or concerns about my meals?

Our customer support team is available via phone, email, and chat to answer any questions. Contact us at +40 019 146 642 or [email protected]. If you're not satisfied with a meal, we offer replacements or credits toward your next order. We're committed to ensuring every delivery meets your expectations.